The LaptopEMT Advantage
Client Testimonials & Reviews
Read real reviews from some of our customers below:
I have been going to Mike at Laptop EMT for two years and have referred friends and family. They first came to me house after a remodel to re-install a router that Best Buy had improperly installed. They set up my desk top and lap top and gave me a great price. Mike's customer service is amazing, he will diagnose your problem and tell you ahead of time how much it will cost and or if it is worth fixing. A good friend just had them build a computer to her specs and she is thrilled with the service and price. My daughter and I have taken our lap tops in and although they are over 6 years old they run as if they were brand new. Mike repairs cell phones, tv's, computers etc. he also takes all E waste and donates the proceeds. He truly is an all around great guy and an asset to our community.
I recently experienced a problem with my laptop. For a self employed business person, this is especially stressful. After hearing excellent reviews from friends and family about Laptop EMT, I decided to give them a shot. In one word "wow"!
When I brought my laptop in, I was greeted by Michael. He was soft spoken, polite and patient, immediately putting me at ease. He politely asked what problems that I had been experiencing and began diagnosing my laptop. It was determined that it would cost more to repair my device than it would be to purchase a new one. After a discussion on how I use my computer for my business, Michael made recommendations on what type of replacement would be best for me. He then took time out of his busy schedule and began exploring what laptops were available to be purchased that day from local Santa Clarita vendors. (They do not sell new computers in their shop.) As I went out on a frantic search for a replacement, I was in constant communication via text and phone with Michael. (He was out in the field on appointments, but still answered back as quickly as he could.)
Later that day I dropped off my new laptop at their shop and was greeted by another pleasant young man. The next day, Michael kept me updated on the status of the setup of the new device, and of my data transfer from my old device. When I went in to pick up my new computer, he patiently spent more time with me as I went through the new computer to ensure that all of my business applications were performing properly. He made recommendations on the best practices of data storage and explained what to expect while using a new version of windows.
Although I am a Realtor now, I worked twenty years in the IT world supporting fortune 500 clients. I worked at managing and performing hardware repairs, network infrastructure projects,designing local and wide area networks, and with my last project before retiring from IT, I managed the national Y2K desktop migration for a major auto manufacturer. That being said, I have worked with countess "computer experts". Michael and his staff were amazingly non pretentious, polite and non condescending. This is quite unusual for individuals with skill sets such as theirs!
I am thrilled to have found such an amazing company right here in our own Santa Clarita Valley. Give them a shot, you will not be disappointed!
This place is great. I took my surface 3 to Best Buy to have them look at it first. They said they couldn't work on it but the battery probably needs to be replaced. I took it to laptop emt and he told me it probably the charging cord. He looked at the charging port to make sure it was in good shape and sent me on my way. When I got home I tried another cord and it worked greats . Laptop emt saved me a couple hundred bucks. Thank you for being so helpful and honest.
Highly recommend them.
Because my son was having an issue with his laptop, I decided to try a "new" PC repair company. Aside from their company name, Laptop EMT had solid Yelp reviews, so I decided to give them a try. Needless to say, I've been back several times with other laptops and PCs, and have not been disappointed. Although they are reasonably priced, I rely more on their insight and recommendations...as they are never trying to "sell" me on unnecessary upgrades. Just as important, they take the time to answer any of my questions. High recommendations all around.
Never have I ever reviewed on Yelp whether for a compliment or a complaint. But this story warrants the time and effort to recognize great service.
But first, how and why it all started. I had a serious blunder at the Apple Store. I bought a new computer from Apple mid December.. Since the migration of data from the old computer to the new computer was free thru Apple, I thought I should let them do the migration as there was no charge and they likely know more than I do so lets not screw things up by me doing the migration.
I was soooo wrong. The techs at Apple managed to lose all my data on my old computer. Both the new and old computer looked the same. No documents, no photos as far back as 2008 (we are talking 15k photos). Excel bookkeeping for 2017 (self-employed) - gone! I was in complete disbelief. I took in both computers and had a very long session with the store manager and one of their 'go to' techs. Neither one had any clue what possibly could have happened and could not recover any data. Additionally, I had a time machine back up that they could not successfully open. I was sent home with instructions to try and migrate all my info from my time machine to my new computer.
I called Laptop EMT and dumped my issue on Michael. He immediately said, "I know exactly what they did. They migrated the wrong way. They migrated from the new computer to the old'. Since the new computer had nothing on it, after the migration, the old computer now also showed nothing on it.
It has been 6 weeks since I purchased my new computer. Laptop EMT was successful in recovering all my lost data. It was not an overnight success. Unforeseen issues kept cropping up. It was a multi-step and multi-day process, but the end result was a successful recovery and migration to the new computer.
Additionally, I want you to know that this guy is honest. He will sell you a part or a repair if he thinks it can be done, but will tell you if he thinks it is not worth fixing. I had a graphics card that was on its way out on my old computer. Apple was going to charge me $500.00 to replace the graphics card. Laptop EMT told me he would charge $300.00 for the same service. BUT, he did not recommend fixing the problem on an older computer. There was no guarantee. He easily could have sold me the part, fixed the computer for an unknown amount of time. But instead, he was honest. He made no money on that recommendation.
We are very fortunate to have an honest and knowledgeable computer tech in the area. I highly recommend you seek out Laptop EMT for your computer/cell phone needs. Whether it's a simple new screen protector on your phone to some really complicated issues with your computer hardware, Check this place out first and don't bother with the Apple Store.
I have an entirely new opinion of the Apple retail store, They are nice people, they definitely know more than I do, but when the s**t hits the fan and your computer issues get messy and complicated, the retail level techs at Apple really are just not that tech savvy after all.
LaptopEMT is awesome. These guys are the best choice in Santa Clarita to handle any tech repair (not just laptops). They are friendly and knowledgable.
Sometimes I find them to be a little ambitious on turnaround due to their high volume- I'm accustomed to adding a few days on to their ETA, but it's well worth the overall value and personal service they offer.
Hands down excellent laptop clinic. My 3 year old made booboo (peed) on my Macs keyboard accidentally (or ?) And it lost some functionality, such as ESC and Space bar buttons wouldnd press. Took it here and they exchanged the keyboard for $95. Excellent! Laptop is functional again.